| People Expertise in different technologies - confluence of experience gives us a unique knowledge of the technologies required to develop a comprehensive solution Sense of Ownership - you have peace of mind that the best people in the business are looking after your applications Pride – in the company and the work that they do Streamlined HR process –we pick only the best with the necessary aptitude and work ethics and continually assess performance to ensure customer satisfaction. | Process ITIL – this remains our backbone in offering services. ITIL is the leader in IT guidelines and best practice publications; it has been tested in real world environments for over a decade and is proven to work. EIS offers the entire gamut of ITIL process ranging from Service Desk, Incident Management, Problem Management, Change Management and Release Management. Lean Six Sigma is a model of eliminating waste in processes as well as data driven data analysis ensuring better service to the end user We have combined the best of Lean Six Sigma and ITIL to ensure that our processes are streamlined to reduce defects, eliminate wait time and ensure better service delivery Escalation driven matrix to help you get timely delivery of services |
| Technology We use best of breed tools for – Service Desk – Knowledge Management – Dashboard – Detailed reporting | Organization Experienced team with prior expertise in supporting critical business applications in BI CustomerFirst focus - Commitment to end users Organization focus on data security and privacy |
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